;*
;* GnuDialer - Complete, free predictive dialer
;*
;* Complete, free predictive dialer for contact centers.
;*
;* Copyright (C) 2003-2008, GnuDialer Project
;*
;* Heath Schultz <heath1444@yahoo.com>
;* Richard Lyman <richard@dynx.net>
;*
;* This program is free software, distributed under the terms of
;* the GNU General Public License.
;*

; add 4500-4599 to meetme.conf
;[conf]
;exten => _X.,1,Set(MEETME_RECORDINGFORMAT=wav)
;exten => _X.,n,Set(MEETME_RECORDINGFILE=/tmp/${IF(${ISNULL(${CALLERID(dnid)})}?${CALLERID(num)}:${CALLERID(dnid)})}-${IF(${ISNULL(${CAMPAIGN})}?UNKNOWN:${CAMPAIGN})}-${IF(${ISNULL(${LEADID})}?000000:${LEADID})})
;exten => _X.,n,Meetme,${EXTEN}|dqMr
;;exten => _X.,n,Playback(vm-goodbye)
;exten => _X.,n,Hangup
;;this extension MUST be here for OriginateFailure triggers
;;exten => failed,1,Hangup

[conf]
exten => _XXXXXXXXXXXXX,1,Set(MEETME_RECORDINGFORMAT=wav)
exten => _XXXXXXXXXXXXX,n,Set(MEETME_RECORDINGFILE=/tmp/${IF(${ISNULL(${CALLERID(dnid)})}?${CALLERID(num)}:${CALLERID(dnid)})}-${IF(${ISNULL(${CAMPAIGN})}?UNKNOWN:${CAMPAIGN})}-${IF(${ISNULL(${LEADID})}?000000:${LEADID})})
exten => _XXXXXXXXXXXXX,n,Meetme,${EXTEN}|dqMr
exten => _XXXXXXXXXXXXX,n,Hangup
exten => _XXXXXXXXXXXXXX,1,Set(MEETME_RECORDINGFORMAT=wav)
exten => _XXXXXXXXXXXXXX,n,Set(MEETME_RECORDINGFILE=/tmp/${IF(${ISNULL(${CALLERID(dnid)})}?${CALLERID(num)}:${CALLERID(dnid)})}-${IF(${ISNULL(${CAMPAIGN})}?UNKNOWN:${CAMPAIGN})}-${IF(${ISNULL(${LEADID})}?000000:${LEADID})})
exten => _XXXXXXXXXXXXXX,n,Meetme,${EXTEN}|dqMr
exten => _XXXXXXXXXXXXXX,n,Hangup

[dialermenu]
;include => conf
exten => s,1,Set(TIMEOUT(digit)=10)
exten => s,n,Set(TIMEOUT(response)=15)
exten => s,n,Background(gnudialer-intro)
exten => s,n,Playback(silence/9)
exten => s,n,Hangup

exten => 1,1,GoTo(dialerlogin,s,1)
exten => 2,1,GoTo(dialerlogout,s,1)

exten => 3,1,Authenticate(1234)
exten => 3,n,ChanSpy(Agent)
exten => 3,n,Playback(vm-goodbye)
exten => 3,n,Hangup

exten => 4,1,SayAlpha(NOT YET AVAILABLE)

; from HERE to the end of THIS context is just various testing
; stuff.  you should comment out of delete on a production box
;exten => 7,1,Set(__OPTION=2)
;exten => 7,n,Set(__CAMPAIGN=INBOUND)
;exten => 7,n,Set(__LEADID=1)
;exten => 7,n,Set(__PHONENUM=4083760400)
;exten => 7,n,Set(__DSPMODE=custom)
;exten => 7,n,Set(CALLERID(num)=4083760400)

;this DID number
exten => 7,1,Set(CALLERID(num)=4083760400)
exten => 7,n,Set(CALLERID(dnid)=4083760400) 

;exten => 7,n,AGI(disporec.agi|${OPTION},"399",${CAMPAIGN},${LEADID},"10")

exten => 7,n,Goto(gnud_inbound,${CALLERID(dnid)},1)

;exten => 7,n,SetVar(CALLFILENAME=${CAMPAIGN}-${LEADID}) 
;exten => 7,n,Monitor(wav,${CALLFILENAME},m) 

;exten => 7,n,SetVar(CALLFILENAME=agent-${CAMPAIGN}-${PHONENUM}-${EXTEN}-${LEADID}-${TIMESTAMP})
;exten => 7,n,Monitor(gsm,${CALLFILENAME},m)

;exten => 7,n,Monitor(gsm,agent-${CAMPAIGN}-${PHONENUM}-${EXTEN}-${LEADID}-${TIMESTAMP},m)
;exten => 7,n,NoOp(${CALLFILENAME})     
;exten => 7,n,EXECIF(IF($[${CALLFILENAME}])?Monitor(gsm,${CALLFILENAME},m) 
;exten => 7,n,Dial(Agent/300||t)
;exten => 7,n,Wait(10)

;exten => 7,1,Set(__FROM=INBOUND)
;exten => 7,2,EXECIF($["${FROM}" = "TESTCLOSERCALLBACK"]?AGI(printrec.agi|11,699,${CAMPAIGN},${LEADID},"CLOSER FAILURE - UnVerified Sale"))
;Exec(${IF($[${EXISTS(${MY_CDR_USERFIELD})}]?Set(CDR(userfield)=${MY_CDR_USERFIELD}):NoOp(Nothing to do))})


;exten => 7,2,IF($["${FROM}" = "CLOSERCALLBACK"]?closerloop,s,1)
;exten => 7,2,GoToIf($["${AMDSTATUS}" = "HUMAN"]+$["${AMDSTATUS}" = "NOTSURE"]?talk,1:dsp-msg,1)
;exten => 7,n,Hangup()

;exten => 8,1,Set(__FROM=CLOSERCALLBACK)
;exten => 8,2,GoTo(closerloop,s,1)
;exten => 8,1,GoTo(closerloop,999,1)

exten => 8,1,Set(__CAMPAIGN=INBOUND)
exten => 8,n,Set(__LEADID=1)
exten => 8,n,Set(__PHONENUM=4083760400)
exten => 8,n,Set(CALLERID(num)=4083760400)
;exten => 8,n,Set(__DISPO=)

;exten => 8,n,UserEvent(${IF(${ISNULL(${ISTRANSFER})}?Pickup:CallbackPickup)}${IF($["${ASTVER}"="1.4"]}?|Channel: ${CHANNEL})}|CallerIDName: ${CALLERID(name)}))

exten => 8,n,Set(__MYCHAN=${CHANNEL})
exten => 8,n,UserEvent(EXISTS: ${IF($[${EXISTS(${ASTVER})}]?|${MYCHAN})} )
exten => 8,n,UserEvent(ISNULL:  ${IF($[${ISNULL(${ASTVER})}]?:|${MYCHAN})} )
exten => 8,n,UserEvent(EQUALS: ${IF($[${ASTVER}=1.4]?|${MYCHAN})} )
exten => 8,n,UserEvent( YADDA: ${IF($[${ISNULL(${ASTVER})}]?:${IF($[${ASTVER}=1.4]?|${MYCHAN})})})

exten => 8,n,GoTo(agent,300,1)

exten => 9,1,Authenticate(1234)
exten => 9,n,ChanSpy(Zap)

;include => conf

;IF($[${ASTVER}=1.4]?|Channel: ${CHANNEL})

exten => t,1,Playback(vm-goodbye)
exten => t,2,Hangup
exten => i,1,Playback(pbx-invalid&vm-goodbye)
exten => i,n,Hangup

[dialerlogin]
exten => s,1,AgentLogin()
;exten => s,1,AgentCallBackLogin(${CALLERID(num)}|s|${CALLERID(num)}@somewhere)
exten => s,n,Hangup

[dialerlogout]
exten => s,1,AgentCallbackLogin(${CALLERID(num)}|s|'#')
exten => s,n,Hangup

;[icd_dialerlogin]
;exten => s,1,icd_agent(|noauth=0)

[backtomain]
exten => s,1,GoTo(gdincoming,s,1)

; you MUST read the README.inbound before using this
; all the comments in this section are old or for testing
; you can remove them
[gnud_inbound]
exten => _X.,1,Set(TIMEOUT(digit)=1)
exten => _X.,2,Set(TIMEOUT(response)=1)
exten => _X.,3,Wait(2)				; this is so callerid is passed 
exten => _X.,4,NoOp(${CALLERID(num)} ${IF(${ISNULL(${CALLERID(dnid)})}?${EXTEN}:${CALLERID(dnid)})})
						; we should have callerid by now, if not, we never will
exten => _X.,5,Answer()     			; answer so asterisk knows to wake up
; various lookup methods on the _X.,6 exten
;exten => _X.,6,AGI(agiIVR.agi|${CALLERID(num)},${IF(${ISNULL(${CALLERID(dnid)})}?${EXTEN}:${CALLERID(dnid)})}) 
exten => _X.,6,AGI(dnidlookup.agi|${CALLERID(num)},${IF(${ISNULL(${CALLERID(dnid)})}?${EXTEN}:${CALLERID(dnid)})}) 
;exten => _X.,6,AGI(clid_lookup.agi)            ; attempt to find this clid in all the campaign tables
						; you need to write and agi to take that callerid number 
						; and attempt to find the leadid (or campaign and leadid)
						; and use that to fill the below vars, if a record does not 
						; exist, create one, then fill in the leadid with the 
						; newly created record number.  (this is so the agent will 
						; get a page that they can fill in and all the 
						; rest of the gnudialer/astcrm code can update something !!!
exten => _X.,n,Set(__ISTRANSFER=)		; remember the __ so it is inherited on on variable names
exten => _X.,n,Set(__PHONENUM=${CALLERID(num)})	;  we fill phonenum var so we can track it throughout call
exten => _X.,n,Set(CALLERID(name)=~${CAMPAIGN}-${LEADID}-true~)	; this is a function, so not __ here
								; the 'true' part is if you are using a 
								; closer or not, so it's true or false
exten => _X.,n,Set(__FROM=INBOUND)

exten => _X.,n,Playback(greeting)		; this is your greeting..
exten => _X.,n,SetMusicOnHold(inbound)		; are you ready to enjoy...
exten => _X.,n,Set(x=$[ 0 ])			; incrementor for retry loop

exten => _X.,n,Goto(gdincoming,talk,1)		; send the call into the dialplan area for the agents
						; remember, that everything gnudialer/crm updates is based 
						; on parsing the calleridname 

[gdincoming]
exten => s,1,Answer()
exten => s,n,Set(CALLERID(num)=${PHONENUM})
exten => s,n,GotoIf($["dsp-${DSPMODE}"="dsp-none"]+$["${ISTRANSFER}"="TRANSFER"]+$["foo${AGENTNUM}"!="foo"]?talk,1:dsp-${DSPMODE:0:3},1)
; shouldn't get here
exten => s,n,NoOp(Oopsie!)

exten => dsp-bac,1,BackgroundDetect(silence/3|500|300|1050)
exten => dsp-bac,n,Hangup()
exten => dsp-wai,1,WaitForSilence(500|2)
exten => dsp-wai,n,GoTo(talk,1)
exten => dsp-nvf,1,NVFaxDetect(2||700)
exten => dsp-nvf,n,Hangup()
exten => dsp-amd,1,AMD(2500|1500|800|5000|100|50|3|256)
exten => dsp-amd,n,GoToIf($["${AMDSTATUS}" = "HUMAN"]+$["${AMDSTATUS}" = "NOTSURE"]?talk,1:dsp-msg,1)
exten => dsp-cus,1,GoTo(gdcustom,s,1)

exten => dsp-msg,1,hangup
;exten => dsp-msg,1,GoToIf($["${AMDSTATUS}" = "MACHINE"]?2:4)
;exten => dsp-msg,n,Playback(nbdy-avail-to-take-call&all-reps-busy))
;exten => dsp-msg,n,hangup

; these 2 will effect gnudialer statusing (DO NOT USE THEM in gdincoming)
;exten => t,1,Goto(s,4)
;exten => i,1,Playback(pbx-invalid)

; this is where you want to send a call to trigger connect to agent
exten => talk,1,NoOp(PHONENUM = ${PHONENUM}, DSPMODE = ${DSPMODE}, CAMPAIGN = ${CAMPAIGN}, LEADID = ${LEADID}, ISTRANSFER = ${ISTRANSFER})
exten => talk,n,UserEvent(${IF(${ISNULL(${ISTRANSFER})}?Pickup:CallbackPickup)}|CallerIDName: ${CALLERID(name)})
exten => talk,n,GoTo(agt1,1)

exten => agt1,1,UserEvent(${IF(${ISNULL(${AGENTNUM})}?Queue:Schedule)}${ISTRANSFER}|CallerIDName: ${CALLERID(name)})
exten => agt1,n,Wait(3)
exten => agt1,n,GoTo(agt2,1)
exten => agt2,1,UserEvent(${IF(${ISNULL(${AGENTNUM})}?Queue:Schedule)}${ISTRANSFER}|CallerIDName: ${CALLERID(name)})
exten => agt2,n,Wait(3)
exten => agt2,n,GoTo(abn,1)

exten => abn,1,GoToIf($["${FROM}" = "INBOUND"]?retryagt,1:abn,2)
exten => abn,2,UserEvent(${IF(${ISNULL(${ISTRANSFER})}?Abandon:CallbackFailure)}|CallerIDName: ${CALLERID(name)})
exten => abn,3,GotoIf($["${SAFEHARBORFILE}"="none"]?abn,4:playSF,1)
;exten => abn,n,Playback(some safe harbor msg)
exten => abn,4,Hangup

exten => playSF,1,Playback(${SAFEHARBORFILE})
exten => playSF,2,Hangup()

exten => retryagt,1,Verbose(3|x is ${x} !)
exten => retryagt,2,GotoIf($[ ${x} < 3 ]?retryagt,3:retryagt,8)
exten => retryagt,3,Verbose(3|x is ${x} !)
exten => retryagt,4,WaitMusicOnHold(15)
exten => retryagt,5,Set(x=$[ ${x} + 1 ])
exten => retryagt,6,NoOp(${x})
exten => retryagt,7,Goto(agt1,1)
exten => retryagt,8,Playback(pls-hold-while-try) ; No Agent Logged In prompt
;exten => retryagt,9,Voicemail(u500) ; send to voicemail instead
exten => retryagt,9,Wait(5)
exten => retryagt,10,Hangup


exten => fax,1,UserEvent(Fax|CallerIDName: ${CALLERID(name)})
exten => fax,n,Hangup

; this extension MUST be here for OriginateFailure triggers
exten => failed,1,Hangup

[gdcustom]
exten => s,1,AMD(2500|1500|800|5000|100|50|3|256)
exten => s,n,GoToIf($["${AMDSTATUS}" = "HUMAN"]+$["${AMDSTATUS}" = "NOTSURE"]?askthem,1:playmsg,1)
; for testing send to askthem regardless
;exten => s,n,GoTo(askthem,1)

exten => askthem,1,Set(TIMEOUT(digit)=10)
exten => askthem,2,Set(TIMEOUT(response)=10)
; you must create a 'custom-intro' sound file
exten => askthem,3,BackGround(custom-intro)
exten => askthem,4,WaitExten

exten => playmsg,1,GoToIf($["${AMDSTATUS}" = "MACHINE"]?2:4)
exten => playmsg,2,Wait(2)
; change to whatever sound file you want to playback
exten => playmsg,3,Playback(im-sorry-unable-to-connect-to-eng)
exten => playmsg,4,Hangup()

exten => 1,1,GoTo(gdincoming,talk,1)

exten => 2,1,AGI(disporec.agi|${EXTEN},"999",${CAMPAIGN},${LEADID},"11")
exten => 2,n,Playback(goodbye)
exten => 2,n,Hangup()

exten => 9,1,AGI(disporec.agi|${EXTEN},"999",${CAMPAIGN},${LEADID},"8")
exten => 9,n,Playback(goodbye)
exten => 9,n,Hangup()

exten => t,1,Playback(goodbye)
exten => t,n,Hangup
exten => i,1,Playback(invalid&goodbye)
exten => i,n,Hangup

[gdtransfer]
exten => s,1,Set(__FROM=CLOSERCALLBACK)
exten => s,2,GoTo(closerloop,s,1)

; ******* NEW AGENT/CLOSER STUFF ***********
; DO NOT CHANGE ANY OF THE USEREVENTS (parsing will fail and SEG will happen) 
[agent]
; this set of extensions are for single digit agent numbers
; this is only here because *some people* (you know who you are)
; are not creating agents from the dialeradmin interface
;         X single digit agent
exten => _X,1,NoOp(AGENTTRANSFER - PHONENUM: ${PHONENUM} CAMPAIGN: ${CAMPAIGN} LEADID: ${LEADID}|Channel: ${CHANNEL})
exten => _X,n,Set(ISTRANSFER=TRANSFER)
exten => _X,n,Set(TRANSFER_CONTEXT=agentdispo)
exten => _X,n,Set(AGENTCALLED=${EXTEN})
exten => _X,n,Set(DYNCONF=(${PHONENUM}))
exten => _X,n,Set(UID=[${UNIQUEID}])
exten => _X,n,UserEvent(AgentCalled|Agent/${EXTEN} ${DYNCONF} ${UID} ${CALLERID(name)})
exten => _X,n,Dial(Agent/${EXTEN}||t)
exten => _X,n,UserEvent(Unlink|Agent/${EXTEN})

; this set of extensions are for 2 or more digit agent numbers
;         X and wildcard(.) for more than 2+ digit agent
exten => _X.,1,NoOp(AGENTTRANSFER - PHONENUM: ${PHONENUM} CAMPAIGN: ${CAMPAIGN} LEADID: ${LEADID}|Channel: ${CHANNEL})
exten => _X.,n,Set(ISTRANSFER=TRANSFER)
exten => _X.,n,Set(TRANSFER_CONTEXT=agentdispo)
exten => _X.,n,Set(AGENTCALLED=${EXTEN})
exten => _X.,n,Set(DYNCONF=(${PHONENUM}))
exten => _X.,n,Set(UID=[${UNIQUEID}])
exten => _X.,n,UserEvent(AgentCalled|Agent/${EXTEN} ${DYNCONF} ${UID} ${CALLERID(name)})
exten => _X.,n,Dial(Agent/${EXTEN}||t)
exten => _X.,n,UserEvent(Unlink|Agent/${EXTEN})
exten => t,1,Hangup

;exten => h,1,GotoIf(${ISNULL(${DISPO})}?h,2:h,3)
;exten => h,2,DeadAGI(agiIVR.agi|${CALLERID(num)},${IF(${ISNULL(${CALLERID(dnid)})}?${EXTEN}:${CALLERID(dnid)})})
;exten => h,3,Hangup()

[agentdispo_old]
exten => 12,1,UserEvent(Dispo|Body: Agent: ${AGENTCALLED}|Dispo: ${EXTEN}|Transfer: ${ISTRANSFER}|Campaign: ${CAMPAIGN}|Leadid: ${LEADID}|Channel: ${CHANNEL})
exten => 12,2,Wait,120
exten => 3,1,GotoIf($["${VMMACHINEFILE}"="none"]?3,2:playmsg,1)
exten => 3,2,UserEvent(Dispo|Body: Agent: ${AGENTCALLED}|Dispo: ${EXTEN}|Transfer: ${ISTRANSFER}|Campaign: ${CAMPAIGN}|Leadid: ${LEADID}|Channel: ${CHANNEL})
exten => 3,3,Hangup
exten => _X,1,UserEvent(Dispo|Body: Agent: ${AGENTCALLED}|Dispo: ${EXTEN}|Transfer: ${ISTRANSFER}|Campaign: ${CAMPAIGN}|Leadid: ${LEADID}|Channel: ${CHANNEL})
exten => _X,2,Hangup
exten => _1X,1,UserEvent(Dispo|Body: Agent: ${AGENTCALLED}|Dispo: ${EXTEN}|Transfer: ${ISTRANSFER}|Campaign: ${CAMPAIGN}|Leadid: ${LEADID}|Channel: ${CHANNEL})
exten => _1X,2,Hangup
exten => playmsg,1,Playback(${VMMACHINEFILE})
exten => playmsg,2,Wait,2
exten => playmsg,3,Hangup()

[agentdispo]
exten => 12,1,Set(__DISPO=${EXTEN})
exten => 12,n,Verbose(3|AgentDispo - SALE - Send Event Looking for Closer)
exten => 12,n,UserEvent(Dispo|Body: Agent: ${AGENTCALLED}|Dispo: ${EXTEN}|Transfer: ${ISTRANSFER}|Campaign: ${CAMPAIGN}|Leadid: ${LEADID}|Channel: ${CHANNEL})
exten => 12,n,Wait,120

exten => 3,1,Set(__DISPO=${EXTEN})
exten => 3,2,GotoIf($["${VMMACHINEFILE}"="none"]?3,3:playVM,1)
exten => 3,3,Verbose(3|AgentDispo - ansmach - DELAY - Start - 5 Seconds)
exten => 3,n,Wait,5
;exten => 3,n,UserEvent(Dispo|Body: Agent: ${AGENTCALLED}|Dispo: ${EXTEN}|Transfer: ${ISTRANSFER}|Campaign: ${CAMPAIGN}|Leadid: ${LEADID}|Channel: ${CHANNEL})
exten => 3,n,Verbose(3|AgentDispo - ansmach - DELAY - Stop - Hangup)
exten => 3,n,Hangup

exten => 6,1,Set(__DISPO=${EXTEN})
exten => 6,2,GotoIf($["${VMMACHINEFILE}"="none"]?6,3:playVM,1)
exten => 6,3,Verbose(3|AgentDispo - fax - DELAY - Start - 5 Seconds)
exten => 6,n,Wait,5
;exten => 6,n,UserEvent(Dispo|Body: Agent: ${AGENTCALLED}|Dispo: ${EXTEN}|Transfer: ${ISTRANSFER}|Campaign: ${CAMPAIGN}|Leadid: ${LEADID}|Channel: ${CHANNEL})
exten => 6,n,Verbose(3|AgentDispo - ansmach - DELAY - Stop - Hangup)
exten => 6,n,Hangup

exten => 10,1,Set(__DISPO=${EXTEN})
exten => 10,2,GotoIf($["${VMMACHINEFILE}"="none"]?10,3:playVM,1)
exten => 10,3,Verbose(3|AgentDispo - other - DELAY - Start - 5 Seconds)
exten => 10,n,Wait,5
;exten => 10,n,UserEvent(Dispo|Body: Agent: ${AGENTCALLED}|Dispo: ${EXTEN}|Transfer: ${ISTRANSFER}|Campaign: ${CAMPAIGN}|Leadid: ${LEADID}|Channel: ${CHANNEL})
exten => 10,n,Verbose(3|AgentDispo - other - DELAY - Stop - Hangup)
exten => 10,n,Hangup

;exten => _X,1,Set(__DISPO=${EXTEN})
;exten => _X,n,Verbose(3|AgentDispo - rest - DELAY - Start - 5 Seconds)
;exten => _X,n,Wait,5
;exten => _X,n,UserEvent(Dispo|Body: Agent: ${AGENTCALLED}|Dispo: ${EXTEN}|Transfer: ${ISTRANSFER}|Campaign: ${CAMPAIGN}|Leadid: ${LEADID}|Channel: ${CHANNEL})
;exten => _X,n,Verbose(3|AgentDispo - rest - DELAY - Stop - Hangup)
;exten => _X,n,Hangup

exten => _X,1,Set(__DISPO=${EXTEN})
exten => _X,n,Verbose(3|AgentDispo - non ansmach/fax - NO DELAY)
exten => _X,n,UserEvent(Dispo|Body: Agent: ${AGENTCALLED}|Dispo: ${EXTEN}|Transfer: ${ISTRANSFER}|Campaign: ${CAMPAIGN}|Leadid: ${LEADID}|Channel: ${CHANNEL})
exten => _X,n,Hangup

exten => _1X,1,Set(__DISPO=${EXTEN})
exten => _1X,n,Verbose(3|AgentDispo - sale/nosale - NO DELAY)
exten => _1X,n,UserEvent(Dispo|Body: Agent: ${AGENTCALLED}|Dispo: ${EXTEN}|Transfer: ${ISTRANSFER}|Campaign: ${CAMPAIGN}|Leadid: ${LEADID}|Channel: ${CHANNEL})
exten => _1X,n,Hangup

exten => playmsg,1,Verbose(3|AgentDispo - playmsg - Playing Recorded Message)
exten => playmsg,n,Playback(${VMMACHINEFILE})
exten => playmsg,n,UserEvent(Dispo|Body: Agent: ${AGENTCALLED}|Dispo: ${DISPO}|Transfer: ${ISTRANSFER}|Campaign: ${CAMPAIGN}|Leadid: ${LEADID}|Channel: ${CHANNEL})
exten => playmsg,n,Hangup()

exten => playVM,1,Verbose(3|AgentDispo - playVM - Playing Recorded Message)
exten => playVM,n,Playback(${VMMACHINEFILE})
;exten => playVM,n,UserEvent(Dispo|Body: Agent: ${AGENTCALLED}|Dispo: ${DISPO}|Transfer: ${ISTRANSFER}|Campaign: ${CAMPAIGN}|Leadid: ${LEADID}|Channel: ${CHANNEL})
exten => playVM,n,Hangup()

;exten => h,1,GotoIf(${ISNULL(${DISPO})}?h,3:h,2)
;exten => h,2,UserEvent(Dispo|Body: Agent: ${AGENTCALLED}|Dispo: ${DISPO}|Transfer: ${ISTRANSFER}|Campaign: ${CAMPAIGN}|Leadid: ${LEADID}|Channel: ${CHANNEL})
;exten => h,3,Hangup()

[closer]
; the 699 part is handled in closerloop in extensions.ael now
exten => 699,1,NoOp(CLOSERTRANSFER - None Available - PHONENUM: ${PHONENUM} CAMPAIGN: ${CAMPAIGN} LEADID: ${LEADID}|Channel: ${CHANNEL})
exten => 699,n,Set(ISTRANSFER=)
exten => 699,n,Set(TRANSFER_CONTEXT=closerdispo)
exten => 699,n,Set(AGENTCALLED=${EXTEN})
exten => 699,n,Set(DYNCONF=(${PHONENUM}))
exten => 699,n,Set(UID=[${UNIQUEID}])
exten => 699,n,Playback(allrepsbusy&pls-stay-on-line)
exten => 699,n,Wait,20
exten => 699,n,UserEvent(Queue${ISTRANSFER}|CallerIDName: ${CALLERID(name)})
; this wait must exist for it to NOT autofallthru and hangup
exten => 699,n,Wait,120

exten => _X,1,NoOp(CLOSERTRANSFER - PHONENUM: ${PHONENUM} CAMPAIGN: ${CAMPAIGN} LEADID: ${LEADID}|Channel: ${CHANNEL})
exten => _X,n,Set(ISTRANSFER=)
exten => _X,n,Set(TRANSFER_CONTEXT=closerdispo)
exten => _X,n,Set(AGENTCALLED=${EXTEN})
exten => _X,n,Set(DYNCONF=(${PHONENUM}))
exten => _X,n,Set(UID=[${UNIQUEID}])

; this wait is to give the db time to update with agent entered info
exten => _X,n,Wait(2.5)
exten => _X,n,UserEvent(ClserCalled|Agent/${EXTEN} ${DYNCONF} ${UID} ${CALLERID(name)})
;exten => _X,n,EXECIF($["${DOMONITOR}" = "TRUE"]?Monitor(gsm,agent-${CAMPAIGN}-${PHONENUM}-${EXTEN}-${LEADID},m)
exten => _X,n,Dial(Agent/${EXTEN}||t)
exten => _X,n,UserEvent(Unlink|Agent/${EXTEN})

exten => _X.,1,NoOp(CLOSERTRANSFER - PHONENUM: ${PHONENUM} CAMPAIGN: ${CAMPAIGN} LEADID: ${LEADID}|Channel: ${CHANNEL})
exten => _X.,n,Set(ISTRANSFER=)
exten => _X.,n,Set(TRANSFER_CONTEXT=closerdispo)
exten => _X.,n,Set(AGENTCALLED=${EXTEN})
exten => _X.,n,Set(DYNCONF=(${PHONENUM}))
exten => _X.,n,Set(UID=[${UNIQUEID}])

; this wait is to give the db time to update with agent entered info
exten => _X.,n,Wait(2.5)
exten => _X.,n,UserEvent(ClserCalled|Agent/${EXTEN} ${DYNCONF} ${UID} ${CALLERID(name)})
exten => _X.,n,Dial(Agent/${EXTEN}||t)
exten => _X.,n,UserEvent(Unlink|Agent/${EXTEN})

exten => t,1,Hangup 
exten => h,1,Hangup

[closerdispo]
exten => 12,1,UserEvent(Dispo|Body: Agent: ${AGENTCALLED}|Dispo: ${EXTEN}|Transfer: ${ISTRANSFER}|Campaign: ${CAMPAIGN}|Leadid: ${LEADID}|Channel: ${CHANNEL})
exten => 12,2,Hangup
exten => _X,1,UserEvent(Dispo|Body: Agent: ${AGENTCALLED}|Dispo: ${EXTEN}|Transfer: ${ISTRANSFER}|Campaign: ${CAMPAIGN}|Leadid: ${LEADID}|Channel: ${CHANNEL})
exten => _X,2,Hangup
exten => _1X,1,UserEvent(Dispo|Body: Agent: ${AGENTCALLED}|Dispo: ${EXTEN}|Transfer: ${ISTRANSFER}|Campaign: ${CAMPAIGN}|Leadid: ${LEADID}|Channel: ${CHANNEL})
exten => _1X,2,Hangup