There are 2 methods to dispositioning a call.  

Method 1:	Phone Dispo - Agent can hit '#' while in the call, the agent hears 
		'transfer', they punch in the dispo code, and it will dispo the call.


Method 2:	CRM Dispo - Agent simply clicks the button for the dispo they wish.


        System dispositions

                -8 == Burned (We give up)      ---o
                -7 == Disconnected Number         | -- Don't get called back
                -6 == Fax Machine              ---o
                -5 == Network Congestion ---o
                -4 == Busy                  |
                -3 == Voicemail             | -- Get called back ---o
                -2 == No Answer             |                       |
                -1 == Undefined*         ---o                       |
                                                                    |
                1 == Not Yet Called** -- Get called back -----------|
                                                                    |
                0 == Callback  ---o                                 |
                2 == No Answer    |                                 |
                3 == Voicemail    | -- Get called back -------------o
                4 == Busy         |
                5 == Fast Busy ---o
                6 == Fax Machine           ---o
                7 == Disconnected Number      |
                8 == Do Not Call              | -- Don't count as contacts
                9 == Invalid Lead             |
                10 == No Sale***           ---o
                11 == No Sale***    ---o These both...
                12 == Sale          ---o count as contacts

                * Undefined refers to when the dialplan had no match for
                  the HANGUPCAUSE returned by the "Dial" command.  These
                  records should be called back.

                ** "Not Yet Called" is neither a system disposition, nor
                   is it an agent disposition.  It fits well as "1" because
                   we don't want to allow an agent to press just "1" as
                   this would cause ambiguity in the dialplan for dispo-
                   sitions 10-12.

                *** Note the existence of duplicate "No Sale" dispositions.
                    This is because some "No Sale" calls should count
                    against "conversion percentage" (which is contacts/sales)
                    and some "No Sale" calls should not.

                If you are not satisfied with your options, you should
                consider using the "subdispo" field via the CRM software.

                The subdispo field is created when you import data. (10 chars)